Privacy Policy

1. Information We Collect

We collect information you provide directly when using Crew Chief:

• Account information — name, email address, and authentication data managed through Clerk
• Vehicle information — VINs, year/make/model, mileage, service records, modifications, and diagnostic data you enter
• Payment information — processed securely by Stripe; we do not store your credit card details
• Usage data — pages visited, features used, and interactions with the Service

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process subscriptions and payments
• Generate vehicle diagnostics and decode VIN information
• Send service-related communications
• Detect and prevent fraud or abuse

3. Browser Extension

The Crew Chief browser extension accesses your vehicle data stored in your Crew Chief account to autofill vehicle information on supported auto parts websites. The extension does not collect browsing history, track your activity across websites, or transmit data to third parties beyond what is necessary to provide its functionality.

4. Data Sharing

We do not sell your personal information. We share data only in the following circumstances:

• Service providers — Clerk (authentication), Stripe (payments), and hosting infrastructure providers that help us operate the Service
• Legal requirements — when required by law, regulation, or legal process
• With your consent — when you explicitly authorize sharing, such as listing a vehicle for sale

5. Data Security

We implement reasonable technical and organizational measures to protect your information. Data is transmitted over encrypted connections (HTTPS), and authentication is managed through Clerk's secure infrastructure. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your vehicle data
• Opt out of non-essential communications

8. Cookies

We use essential cookies required for authentication and session management. These are necessary for the Service to function and cannot be disabled. We do not use advertising or tracking cookies.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or your data, please contact us by emailing us at support@crewchief.cc.